Official Canon Singapore Online Store Free delivery on cart value of $200 Hotline 1800-799-2828
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FAQ

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General

Why buy from the Canon eShop?
You can be assured of genuine Canon products and services. Canon Singapore gives you the convenience of free island-wide deliveries on orders above $200.
Is Canon eShop secure?
Canon uses Secure Sockets Layer (SSL) technology to ensure you the safest, most secure eShopping experience by encrypting your passwords and credit card numbers during online transactions. All the forms on our site are secured so that your personal data remains protected.
Which countries does the Canon eShop serve?
Canon eShop fulfils orders in Singapore only.
May I collect my Canon eShop orders at the retail stores?
This service is not available at this time.

Promotions

Cashback

Please collect your cash back by producing the invoice and warranty card at our Canon Customer Care Centre:

1 Fusionopolis Place, #02-20 (West Lobby) Galaxis, Singapore 138522

Monday to Friday 10:00am - 7:00pm
Saturday 10:00am - 2:30pm
Closed on Sunday and Public Holidays

Vouchers

Please collect your vouchers by producing the invoice and warranty card at our Canon Customer Care Centre:

1 Fusionopolis Place, #02-20 (West Lobby) Galaxis, Singapore 138522

Monday to Friday 10:00am - 7:00pm
Saturday 10:00am - 2:30pm
Closed on Sunday and Public Holidays

Order Processing

What are your operation hours?
We operate from Mondays – Fridays (8.30am – 5.30pm) except on public holidays.
Do I have to register and create an account with Canon eShop?
Having an account is not mandatory, however when you register as a member, you can use the single sign-on password on all Canon’s online portals including Canon warranty registration, EOS World, Canon Imaging Academy, Your Canon + You and Canon Lens Try and Buy.

Payment

What forms of payment does the Canon eShop accept?
Canon eShop accepts all credit cards from Visa and Master Card. Simply complete the credit card information on our secure site.
Will I receive a physical invoice with my order?
You will receive a delivery order, invoices are sent via email and we do not attach invoices to the package on delivery.
How do I know that my order is successful?
An auto-generated email with your order number and purchase summary will be sent to you upon confirmation of your order. You can check the status via your account with eShop.canon.com.sg or contact our customer service agents at 1800-799-2828 (Mondays to Fridays 9.00 – 6.00pm excluding public holidays).

Deliveries

How much will I be charged for delivery?
Canon offers free deliveries for orders above $200. For orders below $200, a standard charge of $15 will be levied per address for deliveries up to 25kg. Deliveries to the following locations are subjected to a surcharge of $20: Changi Airfreight Centre, Airport Logistics Park of Singapore, Changi Transit Lounges, Jurong Port, Jurong Island, PSA compound, Mindef premises, Sentosa and Neo Tiew area.
How long will my delivery take?
Your order will be delivered within 2 days for Canon-only orders, and up to 5 working days should your order contain non-Canon branded products. This is because our delivery partner will have to pick from multiple locations and consolidate to complete your order. In any case, an agent from ALEX Fulfilment Services shall be contacting you to make arrangements for delivery at your convenience.
I ordered multiple items online, why didn’t I receive them all?
If your order includes non Canon products, you might receive your order in separate parcels. Should there be a rare occasion where we are unable to fulfil an item in your order, you will receive an email, informing you of the shortage. In this case, we will make a refund of the value of the unfulfilled items via your credit card. Do reach out to us at eShop@canon.com.sg or telephone at: 1800 799 2828 should you not receive your full order in 5 working days.
How do I choose my delivery date/time?

The customer service agent of our delivery partner, ALEX Fulfilment Services, shall be contacting you to arrange a delivery time from Mondays to Fridays (excluding public holidays) at one of the three time slots:

9am – 1pm

2pm – 6pm

7pm – 10.30


Deliveries on Saturdays are available from 9am to 1pm.

Order Time

Earliest Available Delivery Timeslot

Example

Monday – Friday

Before 8am

2 - 5 days

For orders placed on Monday, after 8am, delivery will be made on Thursday.

Saturday, Sunday & Public Holiday

2 - 5 days starting from following working day

For orders placed on Saturday, earliest available delivery will be the following Wednesday.

When do I track my order?

You can track the product the moment it leaves the warehouse after 3pm with your account and order number on eShop@canon.com.sg. The delivery status is follows:

Order confirmed

Processing order

Picked up

Order left the warehouse

Delivering

Order is on the road

Delivered

Successfully delivered

Undelivered

Unsuccessful delivery

How do I postpone delivery?
Should you need to make a change to your delivery time, please call our customer service hotline at 1800-799-2828. We will accommodate your request if the product is still in the warehouse.
What if I’m not home to receive the product at the pre-arranged delivery time?
Our delivery team will provide you with a failed delivery notice with a contact number for your package to be redelivered, in which case, a $15 re-delivery fee (payable in cash) will be levied.
What should I do if I receive the wrong product?
If you received an incorrect product, we recommend you contact our customer service hotline at 1800-799-2828 with the details of your order

On-site Installation Charges

What are the Canon products that carry optional installation fees?

This optional on-site service is applicable within Singapore main land only. Applies to Inkjet & Laser Printers / All-In-Ones and Facsimiles products. 

- On-site set up for the first 3 devices: $80.00

- Subsequent device(s): $ 25.00 per device

- Please call Canon Customer Service for an appointment at 6799 8686

- Payment in cash or cheque (for companies) payable to the technician after installation

Privilege Pricing Scheme

What is Privilege Pricing Scheme (PP) and how do I qualify?

Canon offers a privileged pricing (PP) scheme to our existing customer under the following conditions:

-          your current Canon product is beyond economical repair or

-          Canon ceases to offer the latest driver for your current Canon product to operate with the latest operating system.

-          we no longer carry parts for your faulty equipment

Only a Canon engineer can verify if a product is beyond economical repair. If you qualify for a PP promo code, the Canon engineer will issue, over-the-counter, a code to redeem, at a privileged price, a new model of product in the same category via shop.canon.com.sg.

The assessment can only be carried out at the following venue:
Canon Customer Care Centre
1 Fusionopolis Place
#02-20 Galaxis (West Lobby)
Singapore 138522

Monday to Friday
10:00am - 7:00pm
Saturday
10:00am - 2:30pm

Closed on Sundays and Public Holidays

Why can’t Privilege Purchase Scheme promo code be issued via phone or email?
A Canon engineer will need to ascertain the product’s condition. Upon doing so, a copy PP scheme offer will be issued on-the-spot should the item qualify with any of the conditions as stated above in point one.
How do I use the Privilege Purchase Scheme code?

1.          Log on to shop.canon.com.sg

2.         Sign up as Canon eShop member

3.         Select the product for purchase and add item to cart

3.         At View and Edit Card section, apply your 12-character PP promo code starting with PPXXXXXXXXXX.

4.         Checkout

Note: You may purchase other items in the same transaction. However, PP promo code discount will only be applicable to products in the PP scheme.

Can I apply the Canon Privilege Purchase Scheme promo code on any other retail or online stores?
No. The promo code issued is one-time-use and exclusive only on shop.canon.com.sg.
What items on Canon eShop are eligible for the Privilege Purchase Scheme?
All hardware such as cameras and printers (not applicable for printers under $100) are eligible for the scheme.
Can I change my mind on the product model I would like to purchase under the Scheme?

Yes, this is only offered for another product model under the same category. Most Canon eShop items are eligible for the privilege pricing scheme. Here are the exceptions:

-          Printers priced below $100

-          eShop online exclusives

-          Bundle deals

For more info, please refer to: https://shop.canon.com.sg/promotions.html

I have received a PP promo code to buy a printer. Can I use it for a camera instead?
No. The privilege promo code that starts with suffix PPCAM is meant for discount on cameras; while PPCSP is solely for printers.
When does the Privilege Purchase Scheme promo code expire?
The promo codes expire two weeks upon issue by the Canon Engineer at Canon Customer Care.
Will I be charged $15 shipping fee if the selected item costs less than $200?
No. All PP scheme items are delivered free of charge via Canon eShop. (*usual shipping charges of $15 will apply when cart is below $200).
Can I exchange Privilege Purchase Scheme promo code for cash?
No. PP promo code is not exchangeable for cash.
The pop-up message shows I have entered an “invalid promo code”. What do I do?

Remember to log in as a Canon eShop member prior to checkout or check the validity of the PP promo code.

If the problem persists, kindly email us at eshop@canon.com.sgwith the following:

Warranties

All Canon consumer products are backed with a warranty that covers defects in materials and workmanship. The warranty is void if the product is defaced or altered. You will get a free three-month warranty extension if you register your product online.

Non Canon products are serviced directly by the local distributor. Do keep your receipt as proof of purchase. Reach out to us at eShop@canon.com.sg or telephone at: 1800 799 2828 for the address of the relevant service centre. 

Technical Support
For support and downloads for your products, please visit www.canon.com.sg/support
Product Warranty Registration
To register for your local warranty, please visit www.canon.com.sg/warranty

HD Photobook

FREQUENTLY ASKED QUESTIONS

HD Photobook is collaboration between Canon Singapore Pte. Ltd. and print partner FotoHub Pte. Ltd. via FotoIdeas software compatible on Windows and Mac operating systems

How do I redeem HD Photobook vouchers?

Voucher(s) will be provided via email and SMS by FotoHub Pte. Ltd. for successful transactions.

<Sample SMS sent by Fotohub after a successful transaction>

How long is the turnover time for HD Photobooks?

FotoHub Pte. Ltd., our print partner will require 5 working days to process your order upon successful transmission of your photos online via FotoIdeas software that is very easy to download.

Where can I pick up my finished HD Photobook?
Collection options are available in the final step before you send your HD Photobook to print. You will receive email and SMS notification from FotoHub Pte. Ltd., once your HD Photobook is ready.
Where can I collect my HD Photobook?
Here’s a list of FotoHub retail outlets: http://www.fotohub.com/contact-us
Who do I contact for general HD Photobook queries?
For general queries, contact FotoHub Pte Ltd at Tel: 6397 5288 or email: fotoideasorder@fotohub.com. Do furnish your order number if you have one on hand.
Who do I contact if I encounter software difficulties?
For enquiries on FotoIdeas software, contact Fotohub Pte. Ltd. (Tel: 6397 5288) on Mondays to Fridays 9am – 7pm, Saturdays 9am – 1pm excluding Sundays & public holidays.
What is the minimum and maximum number of pages for HD FotoJournal Softcover album?

Photo books start at 20 pages and can be bound up to a maximum of 40 pages.

Cost of additional pages: (min order: 2 pages)

Pages

HDFJ Softcover 6x6

HDFJ Softcover 8x8/8x12

HDFJ Softcover 10x10/12x12

Add 2pgs

+ $3.00

+ $6.00

+ $10.00

What is the minimum and maximum number of photos is required for one album?
There is no limit to the number of photos you can have in an album. It depends on your preference for layout and size of photo.

Contact Us

Product Help Desk 6799-8686

Online Store Hotline 1800-799-2828

(Mondays to Fridays 9.00 – 6.00pm excluding public holidays)

Email eShop@canon.com.sg